Workshop

Telephone Collections

 Overview

This interactive half-day workshop provides participants with practical
and effective techniques to use when recovering overdue accounts.

Workshop Objectives

- Handling excuses for the non-payment of accounts
- How to ask for the "money"
- How to handle those "difficult" customers
- How to handle the aggressive customer
- Time management and goal setting


The Outcomes

- Provide more confidence
- Increase cash flow
- Identify potential bad debt
- Help in making decisions in relation to the account

* Please note that this workshop is offered as both a half day and full day sessions

 Datesand to Register


 

The ACCC Debt Collection Guidelines and the Privacy Act

Overview

This part of the workshop provides all participants with awareness
of the current guidelines and Privacy Act.

Workshop Objective

- What the potential fines may be
- What you can and can't say
- Who you can discuss the account with
- Defines what constitutes harassment

The Outcomes

- How to collect within the guidelines and the privacy act
- How to deal with the customers within the guidelines and the
  Privacy Act
- How to stay safe

Dates and to Register


 


The Legal System in Relation to Debt Collection

Overview

This workshop provides participants with a basic knowledge of how
the legal system works in relation to debt collection.

Workshop Objectives

- Provide a practical understanding of the legal process in recovering
  overdue debts.
- Understanding the terminology
- What you can and cannot do in relation to the collection of overdue
  accounts through the legal system
- The time lines that are involved
- What enforcement options are available to recover debts

The Outcomes

- Understanding the current legislation in relation to the credit
  industry
- Enable the participants to advise the debtors of the consequences
  of non payment of the account
- To help the participants in deciding what course of action should be
  taken.

Dates and toRegister


 

Bankruptcy and Insolvency

Overview

This is a half-day workshop that is designed for the participants to
Understand the different types of Corporate Insolvency and
Bankruptcy

Workshop Objectives

- Provide a detailed description of Corporate Insolvency
- Provide a detailed description of the different types of Bankruptcy
- Provide a detailed description of Administration and Receivership
- Understanding what are preferential payments are and you rights
- What you can do if your debtor is trading whilst insolvent

The Outcomes

- Have more confidence when dealing with liquidators and/or
  receivers
- Participants will have the ability to discuss the consequences of
  insolvency with potential bad debtors

Dates and toRegister



Most workshops are a full day with the following schedule as follows;

Please note that these times are guide only can be modified to suit.

9.00 am- Commence and Introduction

9.30 am- ACCC Debt Collection Guidelines and the Privacy Act

10.30 am- Morning Tea

10.45 am- Understanding the Legal Process

12.30 pm- Lunch

1.00 pm- Telephone Collections

3.00 pm- Afternoon Tea

3.15 pm- Telephone Collections Continued

4.45 pm- Evaluation and Review

5.00 pm- Finish

Dates and to Register


* Please note that the ACCC Guidelines and the Legal workshops are
  combined to form a half day workshop.

 

 

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